Live chat widget on every page
A floating chat bubble appears in the corner of your storefront. Customers open it, ask a question, and get a reply — no account required, no friction.
AI Customer Support — Built Into Every Store
Your AI support agent.No extra app needed.
Live chat on your storefront, a real-time inbox in your dashboard, AI that answers order tracking questions from your actual order data, and FAQ-powered auto-replies — all built in and included in every plan.
Tidio $29/moGorgias $10/moIntercom $74/moHelp Scout $20/mo
Zero LLM cost for order queries
"Where is my order?" — answered automatically.
WISMO (Where Is My Order?) questions are the #1 support ticket for e-commerce stores. Our AI detects them instantly using pattern matching — no LLM call, no latency, no cost — then fetches the real order from your Medusa backend and replies with live status, fulfillment details, and a tracking link.
Detects order questions in any phrasing
Extracts order number or customer email from the message
Looks up live data from your Medusa order management
Replies with status, payment, items, total, and tracking link
Falls back to asking for an identifier if none is found
All of these are detected and answered automatically
“Where is my order?”
Auto-answered
“Can you track my package?”
Auto-answered
“What's my order status?”
Auto-answered
“When will it arrive?”
Auto-answered
“My order hasn't arrived yet”
Auto-answered
“Check my order #1234”
Auto-answered
“Shipping update please”
Auto-answered
FAQ Knowledge Base
3 categories · 9 items
Shipping & Delivery
2 itemsHow long does shipping take?
Standard shipping takes 3–5 business days. Express is 1–2 days.
Do you ship internationally?
Yes! We ship to 40+ countries. Rates are calculated at checkout.
Returns & Refunds
1 itemProducts
0 itemsPowered by RAG — answers from your content, not hallucinations
Write it once. The AI answers it forever.
Add your return policy, shipping details, product FAQs, and common questions to the Knowledge Base. Every save automatically generates an AI embedding — no buttons to push. The next time a customer asks a matching question, the AI answers from your exact content.
- Create categories: Shipping, Returns, Products, Payments
- Add questions and answers inline — no separate editor
- Save once — AI embedding queued and live in seconds
- Update an answer — AI re-embeds automatically
- Delete an item — embeddings are cleaned up too
- AI only answers from your content (never makes things up)
Who uses this
Store owner handling 50+ support emails a week
“I was spending 2 hours a day answering "where is my order" emails. I tried Tidio but the AI gave wrong answers and I still ended up replying manually.”
With WISMO auto-detect turned on, 80% of order status questions get answered before I even see them. My support load dropped in the first week.
Small brand with a one-person team
“I couldn't afford to be on live chat all day. Customers would ask questions and leave before I replied. I was losing sales I didn't even know about.”
The AI answers FAQ questions automatically — return policy, shipping times, sizing. When I'm available I jump in. When I'm not, the AI handles it.
Agency building stores for clients
“Every client needed a support solution. I'd recommend Tidio or Gorgias, they'd sign up, and then I'd spend half a day integrating it with their store.”
It's built in. I enable it, add some FAQ content, configure the branding, and the client has a fully working AI support system before the store goes live.
Up and running in minutes.
No integrations. No API keys. No third-party accounts. Everything you need is already in your dashboard.
01
Enable the widget
Go to Store → Widget Settings. Toggle the widget on. Pick your brand colour, greeting message, and position. Done.
02
Add your FAQ content
Navigate to FAQ Knowledge Base. Create a category — Shipping, Returns, Products. Add Q&A pairs. Hit save. The AI starts learning immediately.
03
Turn on AI replies
In Widget Settings, toggle Enable AI. The AI will now auto-answer WISMO questions using your Medusa order data, and FAQ questions using your knowledge base.
04
Watch the inbox
Open your Chat Inbox from the store overview. The unread badge tells you when a customer is waiting. Click in to reply — in real time.
05
Resolve and move on
When a conversation is handled, mark it Resolved. Your inbox stays clean. Conversation history is preserved for reference.
Everything. No extra apps.
The full feature set that makes Tidio, Gorgias, and a WISMO app worth their monthly fees — built natively into every LaunchStore store.
Real-time dashboard inbox
Every conversation lands in your dashboard inbox in real time. Filter by Open, Waiting, or Resolved. Search by visitor name, email, or message content. Reply right from the same screen.
AI order tracking (WISMO)
"Where is my order?" is handled automatically. The AI extracts the order number, looks up the real status from your Medusa backend, and replies with tracking info — no LLM cost, no delay.
FAQ-powered AI answers
Add your return policy, shipping details, and common questions to the FAQ Knowledge Base. The AI embeds them and uses them to answer customers automatically — before they wait for you.
Full widget branding control
Match your brand exactly: pick the position, colour, greeting message, and offline message. Toggle the pre-chat form to capture visitor name and email before the conversation starts.
Pre-chat form & session memory
Optional name and email capture before the chat opens. Once a visitor has chatted, their session is remembered — they pick up right where they left off on their next visit.
Canned responses (quick-reply templates)
Save your most-used replies once. Type a shortcut in the reply box and your saved answer fills in instantly. Stop retyping "Thanks for reaching out" a hundred times a day.
Instant new-conversation notifications
Get an email notification the moment a new visitor starts a conversation. Never miss an inbound chat, even when your dashboard is closed.
CSAT satisfaction surveys
A satisfaction survey is automatically sent to the customer after every resolved conversation. Thumbs up or thumbs down with optional comment — your CSAT score updates in real time.
Real-time sentiment analysis
Every incoming customer message is scored for sentiment (Positive / Neutral / Negative) automatically. Spot frustrated customers instantly so you can prioritise urgent conversations.
Proactive chat triggers
Set rules to open the chat widget automatically. Trigger on page URL (product, checkout, cart), time on page, or scroll depth. Engage customers before they abandon — without writing a single line of code.
AI product recommendations in chat
When a customer asks about a product or seems undecided, the AI can surface relevant products from your catalog directly in the chat — with name, price, and a direct link to buy.
Conversation tags & labeling
Create custom tags (Refund, Shipping Issue, VIP, Urgent) and apply them to conversations. Filter your inbox by tag to batch-process similar requests.
Agent assignment & routing
Assign any conversation to a specific team member. They see only their assigned conversations when filtering. First response time is tracked automatically per agent.
Internal notes
Leave private notes inside a conversation — visible only to your team, never to the customer. Coordinate handoffs without revealing the internal discussion.
Business hours configuration
Set your support hours per day of week. Outside your hours, the widget shows your offline message and optionally disables AI replies or collects an email for follow-up.
Auto-close abandoned conversations
Conversations that go quiet are automatically closed after a configurable idle period. Your inbox stays clean without manual housekeeping.
Support analytics dashboard
See conversations resolved, average first response time, CSAT score, AI deflection rate, and message volume — all in one dashboard. Track performance over any date range.
AI conversation summaries
After every resolved conversation, the AI writes a concise summary and saves it as a note. Your team always knows what happened — no need to scroll through every message.
Smart reply suggestions
The AI reads the last 10 messages and suggests 3 contextually relevant replies you can send in one click. Reply faster without sacrificing quality.
Email transcript on resolve
When enabled, a full email transcript of the conversation is automatically sent to the customer after resolution. Great for customers who want a paper trail of support interactions.
Visitor enrichment from Medusa
When a customer's email matches a Medusa account, their order history and customer profile are automatically surfaced in the conversation sidebar — no manual lookup required.
File attachments in chat
Customers and agents can send images (JPEG, PNG, GIF, WebP), PDFs, and text files directly in the chat. Files are stored in your store's dedicated R2 bucket, never shared with other stores. Max 10 MB per file.
Read receipts & typing indicators
A timestamp marks the moment the other party reads your message. Typing indicators appear in real time so both sides know a reply is coming.
Inbox search
Search across all conversations instantly — by visitor name, email address, or keyword in any message. Find the conversation you need in seconds, not minutes.
Unread badge on your dashboard
The Chat Inbox tile on your store overview shows a live unread count badge. You know the moment a customer is waiting without navigating to the inbox.
No third-party scripts
The chat widget is built into your storefront — no external JavaScript embeds, no Tidio snippet, no slow-loading third-party widgets that hurt your Core Web Vitals.
Included in every plan
AI Customer Support is not a premium add-on. It ships in every LaunchStore plan — the same way live chat is free on Shopify, except ours has a full AI + inbox layer built in.
Included in every plan
Stop paying for support apps.
AI Customer Support is included in every LaunchStore plan. Enable the widget, add your FAQ, turn on AI — and let it handle the first wave of questions automatically.