No per-ticket fees — unlimited support conversations for $9/mo

The Best Gorgias Alternative in 2026

Gorgias charges $360/mo for 2,000 support tickets — and $0.36 per ticket when you go over. LaunchStore includes unlimited conversations, AI auto-reply, and a full helpdesk for $9/mo.

See PricingAI Support Features →

Gorgias Charges Per Ticket — Costs Explode as You Scale

A store getting 3,000 support tickets/mo on Gorgias Pro pays $360/mo + $360 in overages = $720/mo. LaunchStore: $9.

Gorgias Pricing Plans
Starter$10/mo
50 tickets/mo
+$0.40/ticket
Basic$60/mo
300 tickets/mo
+$0.36/ticket
Pro$360/mo
2,000 tickets/mo
+$0.36/ticket
Advanced$900/mo
5,000 tickets/mo
+$0.36/ticket
LaunchStore — Unlimited Helpdesk
✓Unlimited conversations
✓AI auto-reply (reduces volume 30–60%)
✓Canned responses / macros
✓CSAT surveys
✓Business hours config
✓Conversation tags & assignments
✓FAQ / help center builder
✓Human agent escalation
✓Full ecommerce store included
✓Email marketing included
✓Product reviews included
All-in monthly cost$9/mo

LaunchStore vs Gorgias — Feature Comparison

Feature
LaunchStore
Gorgias
Starting price
$9/mo (included)
$10/mo (50 tickets only)
Unlimited conversations
✓ Always
✗ Ticket quotas on all plans
Per-ticket overage fees
✗ None
✓ $0.36–0.40 per extra ticket
AI auto-reply
✓ Built-in
✓ AI Add-on (extra cost)
Canned responses
✓ Built-in
✓ Available
CSAT surveys
✓ Built-in
✓ Available
Business hours
✓ Built-in
✓ Available
Conversation tags
✓ Built-in
✓ Available
FAQ / help center
✓ Built-in
✓ Available
Email marketing
✓ Built-in
✗ Not available
Page builder
✓ Built-in
✗ Not available
Product reviews
✓ Built-in
✗ Not available
WhatsApp marketing
✓ Built-in
✗ Not available
Ecommerce store management
✓ Full platform
✗ Helpdesk only

Replace Gorgias for $9/mo

Unlimited conversations, AI auto-reply, CSAT, and a full helpdesk — no ticket quotas.

Start Free Trial →View Support Features

Frequently Asked Questions

Is LaunchStore a good Gorgias alternative?

Yes. LaunchStore includes a full customer support inbox with AI auto-reply, canned responses, CSAT surveys, business hours, conversation tags, and a FAQ help center — all built-in from $9/mo with no per-ticket pricing.

How does Gorgias charge for tickets?

Gorgias bills monthly based on ticket volume: $10/mo for 50 tickets (Starter), $60/mo for 300 tickets (Basic), $360/mo for 2,000 tickets (Pro), and $900/mo for 5,000 tickets (Advanced). When you exceed your monthly quota, Gorgias charges overage fees automatically. LaunchStore has no per-ticket pricing — ever.

Does LaunchStore have AI that automatically answers customer questions?

Yes. LaunchStore includes AI-powered auto-reply that uses your store's FAQ content and product knowledge to answer common questions instantly without human intervention. This alone reduces ticket volume by 30–60% for most stores.

Can I manage all my customer conversations in one inbox in LaunchStore?

Yes. LaunchStore centralises all customer chat conversations in a single inbox. Agents can tag conversations, assign them, use canned responses, and track resolution time.

Does LaunchStore integrate with Shopify like Gorgias does?

LaunchStore is a complete ecommerce platform — not just a helpdesk. Your store data, orders, products, and customer conversations are all in the same system. There is no integration needed because it's all built-in.