Unlimited AI chat — no $749/mo Tidio+ plan needed

The Best Tidio Alternative in 2026

Tidio charges $749/mo for unlimited AI conversations. LaunchStore includes AI live chat, canned responses, CSAT, and business hours built-in — for $9/mo alongside your entire store.

See PricingAI Support Features →

Tidio Pricing — The Real Numbers

Tidio looks affordable until you need AI. Unlimited AI conversations require their $749/mo enterprise plan.

T
Tidio Pricing Plans
AI costs 25× more than basic plan
FreeFree
50 conversations/mo
No AI chatbot
Starter$29/mo
100 conversations/mo
No AI
Growth$59/mo
Unlimited + 200 AI replies
Lyro AI (200 sessions)
Tidio+$749/mo
Unlimited + unlimited AI
Full Lyro AI
L
LaunchStore Chat
All tiers — $9/mo
✓Unlimited conversations
✓AI auto-reply (unlimited)
✓Canned responses
✓Business hours
✓CSAT surveys
✓Proactive chat triggers
✓Conversation tags
✓FAQ / help center
✓Human agent escalation
✓Full ecommerce platform
Everything above$9/mo

LaunchStore vs Tidio — Feature Comparison

LaunchStore is a complete ecommerce platform. Tidio is a chat-only tool.

Feature
LaunchStore
Tidio
Starting price
$9/mo (included)
$29/mo (Starter)
Unlimited conversations
✓ Always
✗ 100/mo on Starter plan
AI auto-reply chatbot
✓ Built-in
✗ Growth plan ($59/mo) only
Unlimited AI conversations
✓ Built-in
✗ Tidio+ at $749/mo only
Canned responses
✓ Built-in
✓ Available
Business hours config
✓ Built-in
✓ Available
CSAT surveys
✓ Built-in
✓ Available
Proactive chat triggers
✓ Built-in
✓ Available
Conversation tags / labels
✓ Built-in
✓ Available
FAQ / help center builder
✓ Built-in
✓ Available
Email marketing
✓ Built-in
✗ Not available
Page builder
✓ Built-in
✗ Not available
Product reviews
✓ Built-in
✗ Not available
WhatsApp marketing
✓ Built-in
✗ Not available
Ecommerce store management
✓ Full platform
✗ Chat-only tool

Get Unlimited AI Chat for $9/mo

Built-in — alongside your entire ecommerce store, email marketing, page builder, and more.

Start Free Trial →View Chat Features

Frequently Asked Questions

Is LaunchStore a good Tidio alternative?

Yes. LaunchStore includes a full live chat inbox with AI auto-reply, canned responses, business hours, CSAT surveys, proactive chat triggers, conversation tags, and a FAQ help center — all built-in with no per-conversation fees.

Does LaunchStore have AI chatbot like Tidio?

Yes. LaunchStore includes AI-powered auto-reply that answers common customer questions instantly using your store's FAQ and product knowledge base. When the AI can't answer, it escalates to a human agent in the same inbox.

Does LaunchStore limit the number of chat conversations?

No. LaunchStore includes unlimited conversations on all plans. Tidio's Starter plan ($29/mo) limits you to 100 conversations per month — you pay $749/mo on Tidio+ for truly unlimited chats with AI.

Can I set business hours so the chat shows offline outside working hours?

Yes. LaunchStore includes configurable business hours per day of the week. Outside those hours, the widget shows an offline message or automatically switches to a leave-a-message form.

Does LaunchStore send CSAT surveys after a chat is resolved?

Yes. LaunchStore automatically sends CSAT (Customer Satisfaction) surveys after a conversation is marked resolved. You can view satisfaction scores and response rates in your dashboard.