Invoices

View, download, and manage your billing invoices.

Overview

Every payment generates an invoice. Access your complete billing history from the Settings page.

Viewing Invoices

  1. Go to Settings → Billing → Invoices
  2. See a list of all invoices with:
    • Invoice number
    • Date
    • Amount
    • Status (Paid, Pending, Failed)

Downloading Invoices

Click any invoice to view details, then click Download PDF to save a copy. Each invoice includes:

  • Invoice number and date
  • Your billing details
  • Plan name and billing period
  • Amount charged
  • Payment method used
  • Tax details (if applicable)
Tip

Download invoices for your accounting records. You can also set up automatic invoice forwarding to your accountant's email address.

Invoice Status

StatusMeaning
PaidPayment was successful
PendingPayment is being processed
FailedPayment could not be completed
RefundedPayment was returned

Failed Payments

If a payment fails:

  1. You'll receive an email notification
  2. We'll retry the payment after 3 days
  3. If the retry fails, we'll try once more after 7 days
  4. After 3 failed attempts, your account may be restricted

To resolve:

  1. Go to Settings → Billing → Payment Methods
  2. Update your payment method
  3. Click Retry Payment on the failed invoice
Warning

Keep your payment method up to date to avoid service interruptions. We send email reminders before retrying failed payments.

Billing Details

Update the information that appears on your invoices:

  1. Go to Settings → Billing → Billing Details
  2. Update your:
    • Company name
    • Billing address
    • Tax ID / VAT number (if applicable)
  3. Click Save

Changes apply to future invoices. Previous invoices retain their original details.

Refunds

If you're eligible for a refund:

  • Refunds are processed to the original payment method
  • Processing takes 5–10 business days
  • Refunded invoices show a "Refunded" status

Next Steps