Managing Reviews
Moderate incoming reviews from the Reviews dashboard before they appear on your storefront.
Opening the Reviews Dashboard
- Go to your LaunchStore dashboard
- Click Store in the top navigation
- Select Reviews from the Quick Actions section
Review Statuses
| Status | Meaning |
|---|---|
| Pending | Submitted by customer, awaiting your review |
| Approved | Visible on your product page |
| Rejected | Hidden, not shown to customers |
All new reviews arrive with Pending status.
Approving a Review
- Open the review from the Pending list
- Read the rating and comment
- Click Approve — the review immediately appears on the product page
Rejecting a Review
Click Reject to hide a review. You might reject reviews that are:
- Spam or gibberish
- About the wrong product
- Violate your community guidelines
Note
Rejecting a review does not delete it. You can still see it in your dashboard and reverse the decision later.
Replying to Reviews
You can add a merchant reply to any approved or pending review:
- Open the review
- Click Reply
- Type your response
- Click Save Reply
Your reply is displayed below the customer review on the product page, labelled as a response from the store owner. This shows customers you are engaged and responsive.
Filtering Reviews
Use the filter bar to see reviews by:
- Status — Pending, Approved, Rejected
- Rating — 1–5 stars
- Product — filter by a specific product
Review Metrics
The top of the Reviews dashboard shows:
- Total reviews collected
- Average star rating across all products
- Number of pending reviews requiring action